Returns and Refund Policy

You can return most unused items within [7] days of delivery for an exchange or refund. Please read the conditions below before returning anything.

1. Damaged, faulty or wrong items

Check your order at delivery, in the presence of the driver where possible. Report any damage, missing items or wrong products within [48 hours] of delivery to info@buildtiquegh.com, with your order number and clear photos. We will replace the item or give a full refund, including delivery costs. Do not install a damaged or faulty item.

2. Change-of-mind returns

You may return an item you no longer want within [7] days of delivery if it is:

  • Unused, uninstalled and in its original condition
  • In its original, undamaged packaging with all parts, fittings and manuals
  • Accompanied by proof of purchase

Return delivery costs for change-of-mind returns are paid by you, and a restocking fee of [10%] may apply.

3. Items that cannot be returned

  • Products that have been installed, fitted, cut, plumbed in or used
  • Tiles from opened boxes, or tiles bought as part of a matched batch
  • Special-order or custom-made items, including vanities made to your size or finish
  • Clearance or sale items marked “final sale”

4. How to return

  1. Email info@buildtiquegh.com with your order number, the item and the reason for return.
  2. We will confirm whether the return is accepted and arrange collection or a drop-off at our Adenta location.
  3. Once we receive and inspect the item, we will confirm your refund or exchange.

5. Refunds

Approved refunds are paid to your original payment method (Mobile Money, card or bank account) within [7–14] working days of inspection. Original delivery charges are refunded only for damaged, faulty or wrong items.

6. Warranty claims

Faults appearing after installation are handled under the manufacturer’s warranty. Contact us with your order number, photos and a description, and we will help you make the claim.

7. Contact

Buildtique Limited, GM-098-6438, Adenta, Ghana · info@buildtiquegh.com · 0500 873 361